Verizon offering refunds because of mystery 'data usage' charges - cleveland.com

CLEVELAND, Ohio -- Verizon Wireless, the nation's largest cell phone company, may refund thousands or even millions of dollars to customers because of problematic "data usage" charges.

Verizon, with 84 million customers, also is making changes in staff training, internal procedures and customer service after a Plain Dealer column Aug. 15 revealed widespread billing problems...