Citizens happier than ever with e-gov sites - InternetNews.com

A new survey measuring consumer satisfaction has found that government Web sites earned the highest marks since it began polling in that category six years ago.

In the third quarter of 2009, e-government sites notched a 75.2 on the 100-point American Customer Satisfaction Index (ACSI), a survey matrix maintained by the researchers at the University of Michigan and used to measure how effectively government agencies and businesses in a variety of industries are meeting consumers' needs...