Travel travails? Social media are your friend - USATODAY.com

Though still the exception, more travelers are finding that social media outlets can be effective ways to get companies' attention — and responses.

When a visa snafu marooned honeymooners Bethany Thomas and Dmitri Zagidulin in Frankfurt en route to St. Petersburg last week, their journey had all the makings of a disaster: a tepid response from their travel agency, Expedia, a closed consulate and luggage that had gone on to Russia without them...