5 ways to use social media for better emergency response

Federal Computer Week

Emergency management, once the province of official channels, is going where the people are.

More people now use social media tools to report emergencies or call for help, and they expect government response agencies to be actively engaged in using the technology, too, according to a recent Red Cross survey.

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Social media emerge as digital avenue for emergency response

Federal Computer Week

Many people are now using Facebook postings and Twitter to report emergencies or call for help -- and they expect government response agencies to be paying attention, according to a new survey.

The American Red Cross’ “Social Media and Disasters and Emergencies” survey of 1,058 adults indicates that 18 percent would turn to digital social media if calls to 911 were unsuccessful.

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