Confessions of an ISP customer service rep - PC World
May 12, 2009
Normally, I like being an "insider" when it comes to the cable company. However, this time I'm sure I'm going to get some backlash. There are a few things that I'm going to have to contradict--not because I want to, but because they need some explanation from the inside.
I've been a tech support rep for a few different ISPs for a few years, and I have a pretty good understanding of how the services actually work from the inside. Also, I've been a customer, so I know what one should expect from their provider, and what one actually gets.
Normally, I like being an "insider" when it comes to the cable company. However, this time I'm sure I'm going to get some backlash. There are a few things that I'm going to have to contradict--not because I want to, but because they need some explanation from the inside.
I've been a tech support rep for a few different ISPs for a few years, and I have a pretty good understanding of how the services actually work from the inside. Also, I've been a customer, so I know what one should expect from their provider, and what one actually gets.
posted by Connect Ohio at
7:16 AM
<< Home