Verizon puts cellphone customer through the wringer - Los Angeles Times

June 10, 2009

We've all found unexpected charges on our phone bills at one time or another. But nothing compares with the nearly $10,000 hit that Aliso Viejo resident Mark Elliot took from Verizon Wireless.

And even though it seems pretty obvious this had to be a mistake on somebody's part, Verizon's first instinct was to stick to its guns...