JD Power: ISPs' satisfaction ratings rise - Telecom News Wire

WESTLAKE VILLAGE, Calif. -- Overall customer satisfaction with residential high-speed Internet service providers has increased from 2008, primarily due to improvements in performance and reliability, according to the J.D. Power and Associates 2009 Internet Service Provider Residential Customer Satisfaction StudySM released today.

Now in its 12th year, the study measures customer satisfaction with high-speed Internet service based on five factors: performance and reliability; cost of service; customer service; billing; and offerings and promotions...