Zero-liability policy protects bank customers from phishing - NYTimes.com

THE e-mail message from the bank looks real. It isn’t.

Law enforcement agencies that oversee computer security are well versed in the many permutations of “phishing,” the scam in which fraudsters try to lure people to a counterfeit replica of their bank’s Web site, for example, and have them part with their user names and passwords. But even the professionally wary can be gulled — or close to it. Just ask Robert S. Mueller III, the director of the Federal Bureau of Investigation...